We're Here to Help

"Local support for local neighbors. Get help in minutes, not hours."

What Do You Need Help With?

"Choose a category to get started"

No Internet?

Connection problems, slow speeds, or WiFi issues

Troubleshoot Now →

Billing & Payments

Payment options, bill inquiries, or plan changes

Learn More →

New Installation

Ready to get connected? Schedule your installation

Get Started →

Technical Support

Router setup, speed tests, or advanced configurations

Get Support →

Contact Us

"Multiple ways to reach our local support team"

📞 Call Us

0917-123-4567

Mon-Sat: 8AM - 8PM
Sunday: 9AM - 5PM

💬 Facebook Messenger

@LiNCPulilan

Response time: 5-15 minutes
Daily: 7AM - 10PM

📧 Email Support

support@linc.ph

Response time: 2-4 hours
24/7 monitoring

🏢 Walk-in Office

Dampol I, Pulilan

Mon-Sat: 9AM - 6PM
Closed on Sundays

🚨 Emergency Hotline

0917-987-6543

24/7 for critical outages
Network-wide issues only

💡 Community Support

Barangay Tech Team

Local volunteers ready to help
Ask your barangay captain

Frequently Asked Questions

"Quick answers to common questions"

Paano ako magbayad ng monthly bill?

Multiple payment options available:

  • GCash/PayMaya - scan QR code on your bill
  • 7-Eleven, M Lhuillier, Palawan - show reference number
  • Bank deposit - BDO or BPI (account details on bill)
  • Walk-in payment at our Dampol office
  • Community collector in your barangay
How fast is the installation?

If your area already has LiNC coverage, installation typically happens within 24-48 hours. Our local technicians will contact you to schedule. Installation fee is ₱1,500 one-time, covering all equipment and setup.

Mabagal ang internet, ano gagawin ko?

Try these quick fixes first:

  1. Restart your router (unplug for 30 seconds)
  2. Move closer to the WiFi router
  3. Check if other devices are downloading
  4. Test speed at fast.com or speedtest.net
  5. If still slow, call us at 0917-123-4567
Can I upgrade my plan anytime?

Yes! You can upgrade anytime, effective next billing cycle. Just message us on Facebook or call our support. Upgrading is instant—no technician visit needed. Downgrading requires 30-day notice.

What happens if I miss a payment?

We understand life happens. Here's our grace policy:

  • 5-day grace period (no disconnection)
  • Reminder sent via SMS on day 3
  • Temporary suspension after day 5
  • Reconnection within 4 hours of payment
  • Talk to us if you're having difficulty—we work with our neighbors
May data cap ba o truly unlimited?

Truly unlimited. No data caps, no throttling, no hidden limits. Download all you want. Stream 24/7. We mean it when we say unlimited. Fair usage policy applies only in extreme abuse cases (running a datacenter from home, etc.)

Ano ang kailangan para mag-apply?

Requirements are simple:

  • Valid ID (homeowner or authorized resident)
  • Proof of address (barangay certificate or bill)
  • Installation fee: ₱1,500
  • First month payment (choose your plan)

That's it! No credit checks, no long contracts.

Paano kung lilipat kami ng bahay?

If you're moving within our coverage area, we'll relocate your service for free! Just give us 7 days notice. If you're moving outside LiNC Zone, you can terminate without penalty—just return the equipment. No lock-in period.

Quick Troubleshooting

"Try these steps before calling support"

No Internet Connection

  1. Check if router lights are on (should see PWR, LAN, WiFi)
  2. Unplug router, wait 30 seconds, plug back in
  3. Wait 2-3 minutes for full restart
  4. Check cables—make sure all are firmly connected
  5. Try connecting via ethernet cable to isolate WiFi issues
  6. If still down, call us: 0917-123-4567

Slow WiFi Speed

  1. Move closer to router (walls/floors weaken signal)
  2. Check how many devices are connected (too many = slow)
  3. Close apps/downloads you're not using
  4. Test speed at fast.com (should match your plan)
  5. Restart router if speed is still slow
  6. Consider upgrading plan if you have many devices

WiFi Not Showing

  1. Check if WiFi light on router is blinking
  2. Restart your device (phone/laptop)
  3. Restart the router
  4. Check if WiFi is disabled (physical button on some routers)
  5. Try connecting via WPS if available
  6. Call support for WiFi password reset if needed

Can't Access Specific Sites

  1. Try a different browser (Chrome, Firefox, Edge)
  2. Clear browser cache and cookies
  3. Disable VPN if you're using one
  4. Try on mobile data to see if site is down
  5. Check if parental controls are active
  6. Still blocked? Contact us—might be ISP-level issue

Network Status

"Real-time status of LiNC network"

All Systems Operational

Last checked: Today at 12:45 PM | 99.8% uptime this month